Order, Shipping, & Return Information

High-Quality Guaranteed
All our products are developed, manufactured and shipped from Intact Genomics labs in St. Louis, Missouri, USA. We strictly test each batch of products to ensure that they meet or exceed our published performance specifications before stocking. If for any reason you are not satisfied with an Intact Genomics product or service, we will gladly work with you to solve the problem, or to provide a replacement or credit if appropriate.

Easy to Order

  • Order online within the USA. You may place orders on this website using our secure Shopping Cart. Online orders are available using a credit or debit card (Visa, MasterCard, American Express, or Discover cards).
  • Order by email, phone, or fax:
    Email: [email protected]
    Phone: 1-314-942-3655
    Fax: 1-314-942-3656

Orders may also be placed via Purchase Order. When placing your order, please provide the following:

  • Account number if applicable
  • Institution or company, your name, phone number, email address
  • Billing address and Shipping address
  • Catalog number, product name, package size and quantity
  • Valid purchase order number or credit/debit card information

Custom Services and Products Order
Contact Intact Genomics for a no-obligation quote on any of our custom services and custom products.

Bulk Pricing & Custom Packaging
Intact Genomics offers substantial discounts on purchases of any of our products in large quantity. We also offer custom packaging and formulations of our catalog products. Some Intact Genomics products are available for OEM; you can resale as your product under your label. Please feel free to contact us.

Payment
We accept major credit card (Visa, MasterCard, American Express, or Discover cards). We also accept checks, money orders, and wire transfers. If you prefer to give a purchase order number, payment will be due in 30 days (Net30).

Shipping Policy
All our products are shipped on dry ice by FedEx overnight delivery. US orders received by Noon (12:00 pm, US Central Time) will normally be shipped the same day for next-day delivery in the US. Most orders are shipped within the next business day after they are placed. The shipping and dry ice packaging cost is $55 for your entire order in the 48 contiguous United States. For customers from other states or other countries, we will contact you with the estimated shipping cost and delivery time. Intact Genomics’ liability shall not exceed the purchase price of the product. All products ship with FOB Origin terms, whereas the buyer assumes the risk and can claim ownership of goods once they are shipped by the seller.

For international orders, the customer is responsible for successful customs clearance. Intact Genomics is not responsible for any loss due to customs delays or fees associated with duties, taxes, etc. Our full international shipping policy is provided in the link below.

IG International Shipping Policy

Holidays

Intact Genomics (IG) observes these holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, The day after Thanksgiving Day, Christmas Eve, and Christmas Day.

Return Policy
At Intact Genomics, we stand behind the quality of our products. If you receive an item that is damaged or defective, you may return it within 30 days of delivery for a full refund or replacement. Intact Genomics is unable to exchange items that are not damaged or defective due to the temperature-sensitive nature of our products. Once shipped, our products are non-resalable. For Customers who do not contact Intact Genomics within 30 calendar days, the products will be deemed accepted. Authorization for all product returns must be approved by Intact Genomics. To initiate a return, please contact our customer service team with details of the issue and proof of purchase. Upon contact, Intact Genomics will provide instructions on returning the products and/or replacements. Products must be returned no later than 7 calendar days from the time the return instructions are received.

Thank you for your understanding and for choosing Intact Genomics.

Warranty and Limit of Liability
Intact Genomics is committed to providing the highest quality products at competitive prices. Intact Genomics warrants that the products meet or exceed the stated specifications and performance standards. No other warranties of any kind, expressed or implied, are provided by Intact Genomics. Intact Genomics shall have no liability for direct, indirect, consequential, or incidental damage arising from the use or inability to use its products. All of our products are for research use only. The total liability of Intact Genomics will not exceed the purchase costs of the products or services. All claims must be submitted within 3 months of delivery.

Privacy Policy
Intact Genomics is committed to respecting your privacy. We only collect your information to process your requests and transactions. We do not sell, rent, or otherwise transfer the information you provide us to any unrelated third parties.

Legal Notice
Intact Genomics owns the following registered trademarks granted by the United States Patent and Trademark Office (USPTO): Intact Genomics®, IG®, ig®, igTherapeutics®, FastAmp®, i7®, DirectPlate®.

Notice to Buyer’s Limited License
Buyer agrees by purchasing Intact Genomics products that its intended use is for research purposes. The purchase of these materials conveys to the buyer the non-transferable right to use the material purchased in research conducted by the buyer, whether for commercial research, non-commercial, or teaching purposes. The buyer may not sell or otherwise transfer these materials, their components, or unmodified descendants to a third party. The use of these products may be covered by IG’s patents or trademarks.

Products are understood by the buyer to be experimental in nature and may have hazardous properties. Unless prohibited by law, buyer assumes all liability for claims or damages against it by third parties that relate to or arise from the use, storage, or disposal of the purchased materials.

Buyer agrees to use the purchased materials in full compliance with applicable laws and regulations. Intact Genomics will not be held liable for activities outside of itself and the product’s intended use.

For more information or to express legal concerns relating to patents and trademarks, please contact us at: [email protected] or [email protected]

Thank you for your business! We look forward to working with you!